Campus Recreation

Refund Policies

We work to make sure our members and guests have the best experience at our recreational facilities, and that includes making membership changes, refunds, and cancellations easy to understand. Please review our policies closely, because refunds and/or cancellations are not guaranteed.

Membership, Service, and Pass Refunds

• We accept refund and cancellation requests for your campus recreation membership, service, pass, and/or program purchase up to 30 days from the original date of purchase. Refunds and/or cancellations are not guaranteed.
• Campus Recreation staff must approve all refund requests.
• Membership, Service, Pass, and Program refunds begin from date of request and do not include past time or any lapsed time where membership or services weren't used.
• There are no refunds for membership, pass, or program suspensions due to Campus Recreation policy violations.

Cancellation Fee Exceptions

A cancellation processing fee of 10% of the refund amount, or $10 minimum should refund amount be less than $10, will be applied for all approved refunds, with the following exceptions:

• Any circumstance that occurs due to Campus Recreation unplanned facility closures or limited space for programs will not be charged a processing fee and will be refunded any unused portion of the membership or service. This does not include facility closures for holidays or other predetermined & posted facility hour changes.
• Faculty/Staff who leave the University during the duration of their membership will lose their eligibility and therefore, their Affiliate membership. In this case, he/she can submit a refund request and will be refunded the remaining amount of their membership fees (from the date of refund request submittal) without a cancellation processing fee applied.
• Approved locker refunds will incur a $15 cancellation fee for processing locker clean out and lock changes.

Program Purchases

All refund information in Membership, Service & Program Purchases section applies. Also, no refunds will be given as of 3 days prior to program offering start date.

Refund Process

• All approved refunds will be returned in the following methods:
  • payments made by credit card will be refunded to the original card used at the time of payment; credit card is required at time of refund transaction.
  • Cash and check payments will be refunded via State of Maryland issued check and may take up to 30 days to process.
• Once offered a refund, member or participant has 60 days to collect refund or fill out refund information.
• Unless otherwise specified above, any amounts paid to Coppin State University Campus Recreation, after 30 days, are nonrefundable.